Cardinal Technology Systems Corp. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking an Engagement Support Specialist to work for our company.

• Must have an active TS/SCI clearance.
• Coordinate engagement kit requests and approvals with federal leads.
• Manage tracking and status reporting for all active engagement kits.
• Coordinate software license procurement and management.
• Facilitate hardware shipments and supplemental field device logistics.
• Serve as primary point of contact for engagement leads, analysts, and case managers.
• Compile and distribute weekly operational reports to federal leadership.
• Maintain engagement documentation and configuration records.
• Coordinate scheduling for kit provisioning and decommissioning activities.
• Track and report on engagement timelines and service level agreements.
• Support real-time coordination during active operations.
• Facilitate communication between technical teams and operational staff.
• Manage resource allocation requests and priority adjustments.
• Coordinate data archival confirmation and engagement closeout procedures.
• Maintain inventory of available resources and capacity planning information.
• Please note that this is a pipeline position, meaning we are proactively identifying qualified candidates for anticipated future opportunities, and there may not be an immediate opening at the time of application.

• Must have an active TS/SCI clearance.
• U.S. Citizenship
• Required Education: Bachelor’s degree in business administration, Information Technology, or related field, or High School diploma and 7+ years of directly relevant experience.
• Must be able to obtain DHS Suitability.
• 5+ years of experience in technical support, coordination, or program management roles.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Experience working with federal government stakeholders.
• Proficiency with collaboration and project management tools.
• Ability to work effectively under pressure and manage competing priorities.
• Strong attention to detail and documentation skills.
• Customer service orientation with technical aptitude.
• Experience with reporting and metrics tracking.

• Desired Certifications: Project management or ITIL certification.
• Experience supporting cybersecurity or incident response operations.
• Familiarity with cloud technologies and terminology.
• Background in IT service management or operations.
• Experience with ticketing and workflow management systems.
• Knowledge of federal procurement and logistics processes.
• Experience in 24/7 operational support environments.

• Medical, Dental, Vision Benefits
• Paid Life
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Cardinal Technology Systems, Corp (“CTech-Sys”), www.ctech-sys.com, is an SBA Certified 8(a) and HUBZone company located in the National Capital Region (NCR) and serves both government and commercial clients such clients as US CBP, US CIS, DLA, DFuse Technologies, and American Environmental Engineering Consultants.

Cardinal Technology Systems, Corp is an Equal Employment Opportunity employer and it’s our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, or any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. CTech-Sys is committed to actively capitalizing on the diversity of skills, talents and perspectives of our employees.