Cardinal Technology Systems, Corp. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Help Desk Manager to work for our company.

• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Maintain configurations for upgrades and system capabilities.
• Develop, enhance, and maintain Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
• Provide functional, technical, architectural, and compliance support.
• Conduct user-based training events, create training materials, and prepare Computer-Based Training (CBT) materials.
• Advise on organizational change and training principles.
• Create and maintain online system help using Oracle User Productivity Kit (UPK) tool.
• Ensure DAI Help Desk support contractor staff is trained.
• Configure Commercial Off-The-Shelf (COTS) application software.
• Conduct requirements definition, design, and deployment of custom code.
• Provide development services including design, programming, and installation/deployment.
• Support Oracle E-Business Suite (EBS) modules and reporting.
• Maintain compliance with Department of Defense (DoD) policies.
• Implement and manage Virtual Desktop Infrastructure (VDI) solution.
• Maintain Defense Information Systems Agency (DISA) Secure Cloud Computing Architecture (SCCA)/Cloud Access Point (CAP) connection.
• Perform system administration duties on Operating Systems (OS), Databases (DB), and DAI application.
• Implement Information Assurance policies, Security Technical Implementation Guides (STIGS), and Assured Compliance Assessment Solution (ACAS) scans.
• Report and remedy data breaches.
• Maintain compatibility and interoperability with Government systems.
• Provide Federal Risk and Authorization Management Program (FedRAMP) self-assessment reports and physical locations lists.
• Must be willing and able to travel to the client site in Washington, DC approximately 25% annually.

 

• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Must have 5+ years of relevant experience in system analysis, evaluation, and implementation.
• Experience in maintaining and enhancing Enterprise Resource Planning (ERP) systems, particularly Oracle EBS.
• Knowledge of Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
• Experience in training and user support.
• Familiarity with cloud infrastructure and cybersecurity standards.
• Ability to manage and execute data conversion processes.
• Strong understanding of federal and DoD regulations.
• Expertise in Oracle applications and configurations.
• Proficiency in technical support and troubleshooting.
• Knowledge of Information Technology Infrastructure Library (ITIL) processes and Continuity of Operations (COOP) disaster recovery planning.
• Experience with cloud infrastructure maintenance.
• Understanding of cybersecurity and audit readiness.
• Ability to develop training and documentation.
• Experience in software development and configuration management.
• Must be willing and able to travel to the client site in Washington, DC approximately 25% annually.

• One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
• One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.

• Medical, Dental, Vision Benefits
• Paid Life
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Cardinal Technology Systems, Corp (“CTech-Sys”), www.ctech-sys.com, is an SBA Certified 8(a) and HUBZone company located in the National Capital Region (NCR) and serves both government and commercial clients such clients as US CBP, US CIS, DLA, DFuse Technologies, and American Environmental Engineering Consultants.

Cardinal Technology Systems, Corp is an Equal Employment Opportunity employer and it’s our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, or any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. CTech-Sys is committed to actively capitalizing on the diversity of skills, talents and perspectives of our employees.