Cardinal Technology Systems Corp. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Help Desk Specialist to work for our company.

• Client Agency is Defense Logistics Agency.
• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Provide advanced troubleshooting support to a user community employing computer systems and networks. Diagnose problems and provide applicable remedies.
• Perform routine user maintenance tasks, including the creation, deletion, and modification of users and lists.
• Troubleshoot advanced functional, technical, and integration issues with systems. Diagnose and respond to user connectivity issues such as browser incompatibility, network issues, and workstation settings.
• Complete configuration management tasks and recommend improvements to ITIL processes.
• Document customer help desk SOPs, support instructions for event/incident resolution, and provide FAQ solutions.
• Support production help desk tickets and ensure issues are mitigated or closed within 24 hours.
• May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk staff.

• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Must have 2+ years relevant experience in computer hardware and software systems. Strong understanding of how programs use computer hardware.
• Bachelor’s degree in a related field (Computer Science, Information Technology, Engineering).
• Must have advanced troubleshooting skills and experience with computer systems and networks.
• Ability to diagnose and resolve complex technical issues.

• Have a current U.S. Government SECRET / IT-II Clearance. 
• One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
• One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.

• Medical, Dental, Vision Benefits
• Paid Life
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Cardinal Technology Systems, Corp (“CTech-Sys”), www.ctech-sys.com, is an SBA Certified 8(a) and HUBZone company located in the National Capital Region (NCR) and serves both government and commercial clients such clients as US CBP, US CIS, DLA, DFuse Technologies, and American Environmental Engineering Consultants.

Cardinal Technology Systems, Corp is an Equal Employment Opportunity employer and it’s our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, or any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. CTech-Sys is committed to actively capitalizing on the diversity of skills, talents and perspectives of our employees.