< Careers
Lab Manager – I – LMG01
Full time
Arlington, VA
Responsibilities
Serve as the first level Help Desk for the TEN Lab’s systems and accounts.
Summary

  • Good problem solving skills

  • Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

  • Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

  • Our company is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. we are seeking a Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission

  • Assist new user setup of equipment, accounts and tools

  • Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

  • Create and maintain accurate Tickets for Help Desk activities

  • Work with Asset Management to support accurate records and maintain a good accounting of assets

  • Support the implementation of new technologies and equipment in the lab environment

  • Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database

  • Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

Requirements

  • U.S. Citizenship

  • Must have an active DoD Secret clearance, TS/SCI clearance is preferred.

  • Must be able to obtain DHS Suitability

  • 1+ years of directly relevant experience

  • Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

  • Proficiency and proven capability in the following areas: Asset management practices and principles, Help Desk ticket processing and procedures, good customer support, ability to keep detailed notes, must be able to work collaboratively across physical locations.

  • Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

  • U.S. Citizenship

  • Must have an active DoD Secret clearance, TS/SCI clearance is preferred

  • Must be able to obtain DHS Suitability

  • 1+ years of directly relevant experience

  • Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

  • Proficiency and proven capability in the following areas: Asset management practices and principles, Help Desk ticket processing and procedures, good customer support, ability to keep detailed notes, must be able to work collaboratively across physical locations

  • Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

Preferences

  • Experience with writing technical procedures and standard operating procedures.

  • Virtualization automation and optimization.

  • Experience with Virtual Private Networks (VPN).

  • Experience with virtual desktops (Citrix, VMWare).

  • Desired Certifications: Security+

Benefits

  • Medical, Dental, Vision Benefits

  • Paid Vacation, Holidays, Sick Leave, Floating Holidays

  • Bereavement Leave

About Us
Cardinal Technology Systems, Corp (“CTech-Sys”), www.ctech-sys.com, is an SBA Certified 8(a) and HUBZone company located in the National Capital Region (NCR) and serves both government and commercial clients such clients as US CBP, US CIS, DLA, DFuse Technologies, and American Environmental Engineering Consultants.
Cardinal Technology Systems, Corp is an Equal Employment Opportunity employer and it’s our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, or any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. CTech-Sys is committed to actively capitalizing on the diversity of skills, talents and perspectives of our employees.
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